Need some help logging in?

Please refer to the FAQs below:

  • This is the 2-Factor Authentication security feature of Maxicare SSO to ensure that only you can login
SSO Verify OTP

  • This is to ensure that your account is secure from any attempts of theft
  • If you did not receive any OTP, you can use the Resend OTP feature
SSO Change Password OTP

  • The user account will be blocked after 3 consecutive failed login attempts. If Security Questions has been configured, the member will be redirected to Answer Security Question to unblock the account.
  • Or, an OTP will be sent via SMS to the verified mobile number of the member.
    • I don’t have access to the mobile number the OTP is being sent to.
      • If you would like to update the email and mobile of your account, you may send an email to kyc@maxicare.com.ph with pictures of any valid ID and your Maxicare card to verify your identity.
SSO Verify OTP

  • If you would like to update the email and mobile of your account, you may send an email to kyc@maxicare.com.ph with pictures of any valid ID and your Maxicare card to verify your identity

  • The "Send" button is disabled after 3 consecutive attempts of Forgot Username/Password. This is to prevent possible hacking or fraud. It will be enabled again after 24 hours.

  • There are three possible reasons for this:
    1. This is your first time logging in
    2. You need to change your password. Your password expires after 90 days.
    3. The system detected that you have not logged in for the past 90 days.

  1. Log in on https://sso.maxicare.com.ph
  2. Click your name and click ‘Profile’ SSO go to profile
  3. In ‘Manage Your Account’, click Update Contact Info SSO go to Update Contact Info
  4. Select which contact info would you like to update
  5. Enter your new email or mobile number and your password
  6. Click 'Update'
  7. You will need to verify your new email or mobile first before it can be updated
  • For changing email, a verification link will be sent to your new email. Click the 'Confirm Email' link and your new email will now be updated SSO email verification
  • For changing mobile, an OTP will be sent to your new mobile number. Enter the OTP on the page, click 'Verify' and your new mobile number will now be updated SSO change mobile OTP

  1. Log in on https://sso.maxicare.com.ph
  2. Click your name and click ‘Profile’ SSO go to profile
  3. In ‘Manage Your Account’, click Change Password SSO go to Update Contact Info
  4. Enter the 6-digit OTP before changing password SSO change password OTP
  5. Enter your current password and new password. Then Click Update Password SSO update password SSO update password success

  • Make sure that the correct email address and card number was entered.
  • Make sure that registration was successful, and if not, ask the user to try registration again
  • It may have ended up in your spam mail inbox; kindly check if this is so.
  • If you would like to update the email and mobile of your account, you may send an email to kyc@maxicare.com.ph with pictures of any valid ID and your Maxicare card to verify your identity.

  • Make sure there is no space after the username/email or card number before pressing send
  • Sign up with your active card on registerme.maxicare.com.ph with the correct email and mobile number.
    • If you would like to update the email and mobile of your account, you may send an email to kyc@maxicare.com.ph with pictures of any valid ID and your Maxicare card to verify your identity.
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